Last Updated: 15 January 2026
These Terms of Service ("Terms") govern your use of Small Business Web Designs' website and services. By engaging our services or using our website, you agree to be bound by these Terms.
Please read these terms carefully before proceeding with our services. If you do not agree with any part of these terms, please do not use our services.
By completing our question list, paying a deposit, or otherwise engaging our web design services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy and Money-Back Guarantee conditions.
We reserve the right to modify these terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
When you engage our web design services, the following are included in your package pricing:
Content and Design:
SEO and Optimization:
Features and Functionality:
Project Management:
Delivery and Support:
Guarantees:
The following services are outside our standard package pricing and will incur additional charges with your approval:
Content and Media:
Technical Services:
Other Services:
Refer to our Optional Website Add-ons price list. We will always notify you of any additional charges before proceeding with work. You must approve all extra costs in writing before we begin.
To set clear expectations, the following services are outside our scope:
Marketing and SEO Services:
Ecommerce and Complex Development:
Design and Development Limitations:
Other Exclusions:
If You Need These Services:
We're honest about our limitations. If you need services outside our scope, we'll tell you upfront and refer you to specialists where possible. For SEO rankings and traffic generation, we recommend you seek out a reliable and trusted SEO provider.
Our service is designed to support small businesses seeking a hassle-free web design experience. To ensure fair treatment of all clients, we maintain the following fair use guidelines:
Revision Rounds: Your package includes a specified number of revision rounds (check your package details). Each revision round should follow our edits guidance. Additional revisions beyond your package allocation are charged at $150 per round.
A revision round is considered complete when you provide a comprehensive list of changes at once. Multiple small revision requests sent separately may be consolidated into a single revision round or charged separately at our discretion.
Communication and Response Time: We respond to all emails within 24-48 hours during business days. Excessive messaging (more than 3-4 emails per day) may delay your project as we balance all client needs.
Content Changes: Significant content changes or complete rewrites after your initial approval may be considered outside fair use and subject to additional charges.
Design Changes: Major design direction changes after we've completed work based on your specifications may incur additional charges. We encourage you to provide clear design preferences upfront.
Technical Requests: Requests for features or functionality beyond standard small business website needs may be considered outside fair use.
Project Timeline: If you are unresponsive for more than 30 days after we've requested information, we may consider the project abandoned. We'll make reasonable efforts to contact you before taking this action.
Excessive Changes: If we believe a client is using our services excessively beyond what's reasonable for the package purchased, we reserve the right to:
We will always communicate with you before applying any fair use limitations or additional charges.
To ensure a smooth website creation process, you are responsible for:
Providing Information:
Communication:
Content Accuracy:
Design Direction:
Timely Decisions:
Domain and Hosting:
Professional Conduct:
Deposit: A 50% deposit is required before we begin work on your website. We will send an invoice via email with payment instructions. Work begins once we receive your deposit payment.
Final Payment: The remaining 50% balance is due upon your approval of the final draft website, before publication. Payment is due within 7 days of the invoice date.
Payment Methods: We accept payment via Stripe or bank transfer. Payment details will be provided on your invoice.
Late Payments: If final payment is not received within 7 days, we reserve the right to:
Ongoing Hosting Costs: Website hosting is billed monthly at $29.95 + GST per month, or annually at a discounted rate. Domain renewal costs will be billed annually.
Failure to pay hosting invoices or domain renewal may result in your website being suspended.
We're confident in our service and offer a 100% money-back guarantee if you're unsatisfied, subject to the following conditions:
To Be Eligible for a Refund:
How the Refund Process Works:
Exceptions - No Refund Available:
You are NOT eligible for a refund in the following circumstances:
Content Dissatisfaction:
If you don't like the content written for your draft site:
Important Notes:
Hosting Fee: Website hosting is charged at $29.95 + GST per month, billed monthly or annually at a discounted rate.
What's Included:
Optional Editing Package: $45/month or $500/year includes hosting plus up to 2 edit rounds per month processed by our team within 1-3 business days.
No Contracts: There are no long-term contracts for hosting. You may cancel at any time by simply emailing us at [email protected]. No prepaid balances are refundable.
Cancellation: To cancel hosting, provide 15 days written notice via email. We'll provide a final backup of your website. No refunds for prepaid periods.
Suspension for Non-Payment: Failure to pay hosting or domain invoices may result in website suspension. Your website and associated emails may go offline if payment is not received.
Domain Name Management: If we manage your domain or it's registered by you, it's your responsibility to ensure renewal payments are made on time. Domain expiration may cause your website to go offline.
Self-Management Access: After publication, you'll receive WordPress login credentials and access to self-management resources. You can edit content, images, and photo galleries yourself using the Breakdance builder.
What You Can Manage:
What Requires Our Assistance:
Support Included:
Support Exclusions:
Charged Support:
All charged work requires your written approval before we proceed. See our Edits Price List.
Your Content: You retain ownership of all content, text, images, logos, and materials you provide to us. By providing these materials, you grant us a license to use them in creating your website.
Your Website: Upon final payment, you own your website and have full rights to it. You may take backups and move it to another host if desired (though we're happy to keep hosting it for you).
Your Domain: If we register a domain for you, it's registered in your name. You own the domain. We simply manage renewals on your behalf.
Our Work Product: The design, layout, code, and technical implementation we create for your website belong to you after final payment is completed.
Stock Images: Stock images we source are licensed for use on your website. Licensing terms from stock photo providers apply.
Our Branding: We may request to include a small "Website by Small Business Web Designs" credit link in your footer. This is optional and removable if you prefer.
Portfolio Use: We reserve the right to showcase your website in our portfolio and marketing materials unless you specifically request otherwise.
Template Use: We use WordPress and Breakdance templates as the foundation for your website. These are licensed for use but not exclusive to your site.
Your Responsibility: You are solely responsible for ensuring that all content, images, and materials you provide:
Our Role: We create website layouts and write content based on information you provide. We do not:
Indemnification: You agree to indemnify and hold Small Business Web Designs harmless from any claims, damages, or expenses arising from content or materials you provided that infringe on third-party rights or violate applicable laws.
Content We Won't Publish: We reserve the right to refuse service or remove content that we believe:
To the maximum extent permitted by law, Small Business Web Designs, its employees, contractors, directors, agents, and service providers shall not be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages arising from or related to:
This limitation applies even if Small Business Web Designs has been advised of the possibility of such damages.
Maximum Liability: Our total liability to you for any claims arising from our services shall not exceed the amount you paid us for the specific service giving rise to the claim.
Australian Consumer Law: Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be excluded under the Australian Consumer Law or other applicable legislation.
No Uptime Guarantee: While we strive for maximum uptime, we do not guarantee that:
Maintenance and Downtime: We may perform scheduled maintenance that temporarily affects website availability. We'll provide notice when possible, though emergency maintenance may occur without advance notice.
Third-Party Services: We rely on third-party services (hosting providers, domain registrars, etc.). We are not responsible for failures or downtime caused by these third parties.
Best Efforts: We commit to using commercially reasonable efforts to:
Email Communication: All official communication, including project updates, invoices, and support requests, should be sent via email:
Response Time: We aim to respond to all emails within 24-48 hours during business days (Monday-Friday, 9am-5pm AEST, excluding public holidays).
Phone Contact: Phone consultations are available for pre-sales enquiries and at our discretion. We do not provide phone support for website builds or technical issues - these must be submitted via email for tracking and clarity.
Notice Requirements: Any formal notices (cancellations, disputes, complaints) must be submitted in writing via email and will be considered received when we acknowledge receipt.
Contact Information Updates: You must notify us immediately of any changes to your contact details. We are not responsible if you don't receive important communications due to outdated contact information.
Treat Us Kindly: We're real people who genuinely want to help your business succeed. We ask that you:
We Reserve the Right: We reserve the right to refuse or discontinue service to clients who:
Zero Tolerance: We have zero tolerance for abusive or threatening communication. If any staff member receives communication that is abusive or threatening, we will immediately:
Positive Personalities: We respond better to positive, professional communication and will gladly go the extra mile for clients who treat us with courtesy and respect.
Your Right to Cancel: You may cancel our services at any time by providing written notice via email. Cancellation terms:
Our Right to Terminate: We reserve the right to terminate services immediately without refund if you:
Effect of Termination: Upon termination:
Good Faith Effort: If you have a concern or complaint, we ask that you:
Escalation: If we cannot resolve your concern through email:
These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Nothing in these terms affects your rights under the Australian Consumer Law or other legislation that cannot be excluded.
Entire Agreement: These Terms of Service, together with our Privacy Policy and Money-Back Guarantee terms, constitute the entire agreement between you and Small Business Web Designs regarding our services.
Severability: If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these terms will not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer these terms or your rights and obligations under them without our prior written consent. We may assign these terms without your consent.
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date.
Notification of Changes: For material changes, we will:
Acceptance of Changes: Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
Review Regularly: We encourage you to review these terms periodically to stay informed of any updates.
If you have questions about these Terms of Service, please contact us:
Email: [email protected]
Response Time: We aim to respond to all enquiries within 24-48 hours on business days.
Thank you for choosing Small Business Web Designs. We look forward to creating your website!