

Now that your website is live, we have compiled some of the most common questions about editing your website, Google and SEO. We've categorised the most popular questions below to help you understand your website better and take the reigns. For a more extensive resource for website editing, please visit our website self-management page.
Your new website will take anywhere between 4 days to 4 weeks for Google to crawl through your site files and index them to be found in the search engines. If your site is still new, it is currently working it's way up depending on how fresh it is and which keyword you typed in. In general, once indexing is complete, you should be able to see your website come up for a search of your business name. For other general search terms, it takes significant time and ongoing SEO for a website to move higher in the ranks and get found by users on the Internet. For a more detailed guide on how SEO works, please read our friendly SEO guide.
Your website is already published and publicly viewable for anyone who goes to visit your website link, so feel free to start sharing it around! However your website will not show yet in Google results for searches of your business until Google indexes it. This is the process where Google crawls through the Internet to to discover new pages and add it to it's own index of Internet information.
We are not SEO consultants (we are web designers) so we do not guarantee first page rankings for your chosen keywords. We highly recommend that you learn about SEO first before speaking to SEO consultants so you can be informed before paying considerable money for SEO services. Alternatively, you may consult our valuable guide for SEO tips that you can do yourself and once you are more familiar with SEO, can you approach an external provider to explore paid digital marketing and organic SEO services.
Getting leads from your website requires more than a simple website online. Specific measures are required to bring traffic to your website. A new website will not automatically rank for general keyword searches because other websites have been doing SEO on their site for many years already and will have stronger websites targeting the competitive keywords. There are some things you can do yourself around SEO, other things will require paying for Google Ads, digital marketing or organic search engine optimisation. We encourage you to start your SEO journey by learning more through our simple SEO guide and our SEO Tips for things you can do yourself.
This is an invoice for 12 months of prepaid website hosting and content management. We bill this annually, if you prefer monthly payment, just let us know. Learn more about what your website hosting includes.
This is likely when you have re-launched your website with us, but you may still have your domain name, emails and website hosting billing with your old provider. The only thing you need to keep with them is your domain name and email hosting (if registered through them), so make sure you keep these renewed. You may cancel your website hosting with your old provider because this has now transitioned to our servers and your old website has lapsed. If you are unsure, please email your invoice to our friendly support team so we can advise you what you need to pay or cancel with your old provider.
Absolutely! Just give them our email address [email protected] and for every successful referral, we will apply 2 months of free hosting to your account. This is our thank you for your support and recommendation.
See our Self-Management page for a detailed resource on how you can take control to start making changes to your website.
If you still have queries, contact our friendly support team by email at [email protected] for priority response within 24-48 hours.
